Help & F.A.Q

How to choose my size?

All jerseys we sell on the site is Euro Size, If you can not sure what size you wear, You can check our size chart below .


How can I know my payment is received or not?

Once your payment is received, you will get a confirm email from us, or you can check your order status by My Account > Orders.


Can I change my order after I have submitted?

Before your order shipped, You can change your order details, but the handling time of your order might takes longer . to ensure smooth delivery, please confirm your order details and contact details before your submit an order.

After your order shipped, we can not change your order details.


How Do I Track My Order?

After an order has shipped, we will email you , so please make sure you enter a right email address and whitelist our email.

You also can track your packages on Besiktasshop. From My Account > Orders,Go to the order you want to track, Click Order Details next to your order (if shipped separately). you can find tracking information in your order details.

If an order includes multiple items, each may have separate delivery dates and tracking information.


Problem With the jersey I got

If you are not 100% satisfied with your purchase, and without personalized , you may return your item to us in 10 days from the receipt of the parcel to get a full refund. Please email us with your order number and reason of return. you may return your item to us in 10 days from the receipt of the parcel to get a full refund.

If your jersey with personalized, it can not be returned, Please understanding .


When can I expect my order?

After we confirm payment of your order,

Handling time: 2-5 working days, Order over 15 items with customized might takes a little longer

Transit time: You may expect to receive your jersey within 5 -15 business days, it depend on which shipment methods you use.